Find a Lime shown on the map. Once found, unlock the vehicle either by scanning the QR code on the rear fender or entering the plate number. If you are having a hard time scanning the QR code because it is too dark out, you have the option to turn on the flashlight while scanning.
If the app prompts an “under maintenance” message
- If your phone has proper 3G, LTE or WiFi coverage, then the vehicle is likely in-use by others or under maintenance. Please try another nearby.
If you find a private lock on a Lime or the QR code is damaged
- Please report the issue to customer service at firstname.lastname@example.org and try another bike.
If none of these issues are applicable, please report the issue to customer service at email@example.com or call us at 0800 467 001.